Grievance Redressal

Stockraft is committed to addressing your concerns promptly. This page names our Grievance Officer and explains how to raise a complaint, in accordance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and the Consumer Protection (E-Commerce) Rules, 2020.

Grievance Officer

If you have any complaint regarding your data, a payment, our content or the service, you may contact our Grievance Officer:

Name — Rohit Modak
Designation — Proprietor & Grievance Officer, Stockraft
Email — support@tradkraft.com
Address — Radhanagar, Agartala, Tripura West, Tripura, India
Hours — Monday to Friday, 10:00 AM – 6:00 PM IST

How to raise a complaint

Email support@tradkraft.com from the address associated with your account, describing the issue and including any relevant details (for example the date of a charge or the nature of a data-privacy concern). This helps us resolve your complaint faster.

Our commitment

We acknowledge every complaint within 48 hours of receiving it and work to resolve it within one month, in line with the applicable rules.

Escalation

If you are not satisfied with how your complaint has been resolved, you may pursue any remedy available to you under applicable Indian law.